Answer Your Phone Differently

I’m not sure how it started or where it came from, but on Monday I started answering my phone with, “Thank you for calling the Democratic National Convention, how may I help you?” Of course, I was only answering internal calls this way — Calls from my co-workers. Not the outside world. There is still a level of professionalism required when answering a business phone.

Yes, next week I’m planning on answering with, “Thank you for calling the Republican National Convention, how may I help you?” I’m equal-opportunity.

Today’s Idea: Find something you can do to interrupt the monotony of a co-worker’s day. They call you, you say hello, they tell you why they called, you hang up. B-O-R-I-N-G. Typically necessary, but still boring. You might be surprised how much it changes someone’s day by just being caught off guard — in a way that doesn’t offend, obviously.